Customer Service Manager - Installations (F/M/X)

Objective of the position:

Coordinate and manage the tactical relationship with clients of Installations UO (Spain, Mexico, and India).

Your main responsibilities:

• First escalation point for primary focal points with the client.
• Ensure the proper development of the tactical relationship with client, including adequate reporting in both quantity and quality. Monitor issue resolution when they arise.
• Understand, analyze, and coordinate the introduction of customer demand into the system.
• Coordinate the introduction of new programs in collaboration with other departments.
• Ensure on-time deliveries and achievement of the sales plan.
• Lead delivery/recovery plans (process, timing, quality) with the plants.
• Establish management mechanisms that allow proper tracking of ongoing work and reporting to the client.
• Promote and support Customer Business Reviews / MBRs.
• Lead reviews with the client regarding workload capacity and OTD.
• Drive deliveries with key knowledge of planning and production areas.

Who we are looking for:

• Education: Bachelor’s or Master’s degree, technical training is a plus
• Required knowledge:
  • SAP
  • Advanced Excel
• Idiomas: Advanced English, both spoken and written
• Soft Skills:
  • Leadership
  • Team development
  • Negotiation skills
  • Customer orientation
  • Analytical skills
  • Ability to work with multicultural teams

Who will you be working with?

You will provide support to ITP Aero from its headquarters in Derio, interacting with various areas of the company:

• Planning
• Civil Business Unit - Defense Business Unit
• Quality
• Logistics

 What we offer:

You will join the Planning and Deliveries team, leading the Customer Service team, which is currently growing and offers opportunities for advancement aligned with your professional development.

What is the location?

This role will be based in Derio.

Address:

Google Maps URL: ITP Aero - Derio - Google Maps

At ITP Aero, we have a diverse and inclusive workplace and encourage all qualified candidates to apply and join ITP Aero.