Descripción del puesto
TP400 Technical Support Engineer (F,M,X)
ID de solicitud de puesto:  24718
País:  España
Ubicación del puesto: 

Ctra Torrejón-Ajalvir, M-108 km 4
Ajalvir, Madrid 28864
Location AJALVIR
Reports to
 Manager UND
Scope To carry out service engineering tasks and support  through resolution of Technical Queries (TQs) and Technical Variances (TVs) to cover deviation to: published limits, flight data analysis, troubleshooting, etc. 
Accountabilities * Support to ML1/ML2 activities through EPI consortium and ML2/ML3 activities within ITP Aero and TEI.
* Management of Front and Back-office activities in support to KPI3.
* Generation of ITP Aero Service Bulletins and Coordination with EPI consortium.

    o ITP focal point for TQs for EPI consortium.
    o Elaboration of responses to TQs or TV assessments.
    o Management of TQs and TVs internally with the Back Office and externally with the EPI Consortium through the TP400 Portal.
    o Support Technical Back Office on getting and compiling additional information required. 
    o Leading follow-up meetings to coordinate priorities and support the ITP and ZGZ MRO lines, achieving contractual KPIs and TATs.
    o Weekly reporting of TQ priorities with deadlines to meet KPIs.
    o Support and monitoring of Service Engineering Instructions (SEIs).
    o Support to Service Bulleting creation and management with EPI Consortium.
Profile   o High coordination, communication, and presentation skills.
  o Ability to interface with different customers and internal functions.
  o Solution driven oriented.
  o 3-5 years experience in Service Support and related technical knowledge
 
Education  Engineering degree
Languages  Fluent in English (writing and speaking)
Competences * Results oriented
* Strong communication  skills
* Technical knowledge on engines
* Team work